How much will the program cost?
The fee will be nominal: Around the price of 2-3 packs of cigarettes (~USD10-15) depending upon the country that you are in.
Most clients* will also be able to access a 3-day free trial. If you cancel your subscription during this trial, you will not be charged anything. Clients using Apple devices currently do not have access to a free trial (we are working on introducing this asap).
*Currently, clients in India will not be able to get a free trial because the Google Play Store doesn't allow pre-authorisation for most Indian payment methods.
I started the program when the app was free. Will I have to pay for the program?
Yes, you will need to purchase the subscription to be able to access all the modules and exercises (even the modules and exercises that you had already completed when the program was free). This is similar to how common music/movie streaming apps work.
However, if you are midway through the program and cannot afford our subscription fee, please reach out to us at firstname.lastname@example.org and we will do our best to help you out at the earliest.
Please note: you will always have free lifetime access to your journal and post-quitting tools, on your profile page (without paying anything).
Why wasn't I informed earlier that the program was going to become paid?
We have been very transparent about the fact that the free program is being discontinued. We have sent almost daily notifications and in-app popups since 1st October informing our clients about the upcoming subscription fee.
If, for some reason, you did not notice these notifications, or read the content in the first module of Day 1, hence were under the impression that the app will remain free, and are now stuck in the middle of the program, then we understand your disappointment. If you want to finish the program but don't want to pay for it, please let us know, and we will extend your free trial for a few days.
Will I get automatically charged for the subscription?
No! You will NOT be charged automatically. You will NOT be automatically subscribed to the paid program. We do not have your payment information and cannot charge you anything. If you choose to subscribe to the paid program, and manually complete the subscription purchase process yourself, only then will you be charged by the App Store/Play Store. This is similar to how in-app subscriptions work in other apps on the App Store/Play Store.
However, after the first month, in some cases, your subscription will be automatically renewed after your current subscription period ends. This is controlled by the Play Store and App Store and your subscription settings. To prevent this automatic renewal from happening, make sure you cancel your subscription at least 24 hours before it is scheduled to renew. You will still have access to all the program material until the last day of your current subscription period.
I have already contributed to QuitSure in the past, by purchasing a badge. Will i still need to pay to access the program?
Thank you so much for supporting us in our early days. Your contribution helped us change the lives of thousands of smokers around the world. We have gifted ALL contributors one year free access to the entire program. After this one year is complete, you will have to pay to be able to continue accessing the material.
If you had contributed previously, but have not received this free access please email us at email@example.com and we will make it happen.
How do the subscriptions work?
The first few modules of QuitSure are free, so that you can understand how the program works. The remaining modules and exercises will be locked until you purchase a subscription. Once you purchase a subscription, the entire program will be unlocked and you will be able to access all the modules and exercises while your subscription is active.
Subscription pricing details are shown above. Continue reading below to understand more about managing your subscription.
Will I still have access to the coach?
You will need to have an active subscription to be able to chat with your personal coach.
I do not see the option to subscribe. What to do?
There are a couple of reasons why you may not be able to see the subscription workflow:
You need to update your app: Check your app version shown at the bottom of your profile page. Your version number must be at least 2.0 or higher to see subscriptions.
You have an iPhone/Apple device: We will only be officially launching subscriptions on Apple devices on Saturday October 16th. Most of you will not be able to see subscriptions until then.
If you had contributed to our program earlier, by purchasing a badge, then we have gifted you a free one year subscription to the paid program. Because of this, all the material will already be unlocked for you and you will not see any option to subscribe.
Why is the program becoming paid?
A program such as QuitSure should be priced at around $100. However, we want to make it affordable for everyone around the world. That is why we have kept it free until September 2021 (especially for these COVID times) and served more than 200,000 clients 100% free. Now we need more funds to spread awareness about QuitSure and convert the program into various international languages, to make it more accessible to non-English speakers. However, in the interest of maximising positive impact, we have still set our pricing to the minimum possible level.
How do I cancel my subscription?
You can cancel your subscription at any time via the subscription management page of your Play Store or App Store account.
As of October 2021, the instructions on how to manage your app subscriptions can be found here:
Can I get a refund for my subscription? Do you offer a money back guarantee?
QuitSure offers a unique money back guarantee (no questions asked) if the program doesn't work for you. However, this offer is only available in certain countries and on certain platforms depending upon the rules and regulations provided by them.
You can find updated details of the terms of our Refund Policy here.
What payment methods can I use to pay for the program?
We process payments via the Apple App Store (if you are using an iPhone/iPad) and Google Play Store (if you are using an Android device). See the links below to understand which payment methods are offered by them for your country.