Refund Policy

QuitSure offers a unique 100% money back guarantee (no questions asked) if the program doesn't work for you. Please go through the details of this refund policy here.

Last Updated: March 24, 2021

  1. The money-back guarantee refund is NOT available to clients who have subscribed via the Apple App Store. Unfortunately, Apple does not allow any of its apps to process refunds to its subscribers. If you would like a refund, your only option is to try and get one by contacting apple directly. 

  2. This money-back guarantee refund offer is ONLY applicable for subscriptions purchased BEFORE May 30th 2022. Just send us an email from your registered email id to hello@quitsure.app and we will refund your subscription fee within 72 hours.

  3. Only applicable if the program does not work for you and you are unable to quit smoking/vaping or other nicotine based products (as applicable), using the QuitSure Program.

  4. Only applicable when the refund is requested WITHIN 21 DAYS of purchasing the subscription or starting the trial period.

  5. Only applicable if you have completed the program within 12 days of purchasing the subscription or starting the trial period. If you just browse through the program and mark the items completed, without actually following the program, then the refund is not applicable. Please don't use the refund policy to get unfair access to the program.

  6. You will only be refunded the amount paid by you for your CURRENT subscription period, NOT for previous subscription periods. You will be eligible for refund only once.

  7. You will lose access to all the material in the program as soon as we begin processing your refund.

  8. For other subscription related queries click here.

  9. You can find our detailed Terms and Conditions here.

For refunds related to switching which QuitSure program you want to do:

To get a refund for the Basic program purchased by you, when switching to the Video program, you must purchase the Video program before requesting the refund. After that you can simply connect with your coach or send us an email at hello@quitsure.app with your order id. 

To find your order id, please refer to the email that you received from Google (from: googleplay-noreply@google.com) at the time of purchasing the subscription. You can also just share with us a screenshot of this email.

Again, this option is NOT available to clients who have subscribed via the Apple App Store.